How your purchases are protected.
Every transaction on GWS Connect 24 follows a structured process designed to protect your capital at each stage. Here’s exactly how it works — no vague promises, just the mechanics.
Supplier Verification
Every supplier is vetted before they list.
Business verification
We confirm legal entity registration, physical warehouse address, and operational history. No anonymous sellers.
Inventory verification
Every lot listed on our platform is physically inspected or documented at the FOB warehouse. We verify quantities, condition, and brand authenticity.
Ongoing monitoring
Suppliers with delivery complaints, quality disputes, or misrepresented inventory are suspended. We track performance across every transaction.
Payment Protection
Your money moves in stages, never all at once.
Staged payments
Orders are structured with an initial deposit and a final balance before shipment. The exact split is confirmed on your invoice based on the deal terms. Funds are held securely until each milestone is met — your capital is never fully committed before you have visibility into the goods.
Optional third-party inspection
Before you pay the remaining balance, you can arrange an independent inspection at the FOB warehouse. We coordinate the logistics; you choose the inspector.
Milestone-based release
Funds are released to suppliers only when transaction milestones are confirmed — not before. You maintain control at each stage of the process.
One wire per order
If your order spans multiple suppliers, you still wire once to GWS. We allocate to each supplier on your behalf — you don't manage multiple payments.
Shipment & Delivery
Insured freight with tracking from warehouse to your door.
Platform-arranged shipping
We quote freight through our carrier network. Every shipment includes cargo insurance covering the full declared value.
Self-arranged shipping
Prefer your own logistics? Pick up directly from the FOB location after the balance is paid. We provide warehouse contact details and coordinate access.
Real-time tracking
Every platform-shipped order gets a tracking number. You see real-time status from pickup through delivery.
If Something Goes Wrong
Disputes happen. Here's how we handle them.
Quality dispute
If goods received don't match the listing — wrong product, damaged, or counterfeit — file a dispute within 7 days of delivery. We review photos, shipping documents, and the original listing. Valid claims result in replacement, partial refund, or full refund.
Quantity dispute
If units received are fewer than ordered, we reconcile against the shipping manifest and warehouse count. Shortages are refunded proportionally.
Non-delivery
If shipment is confirmed but never arrives, cargo insurance covers the claim. We file on your behalf and pursue resolution until you're made whole.
Arbitration
If we can't resolve a dispute directly, it falls under Ontario, Canada commercial law. Both parties agree to binding arbitration in Guelph, Ontario. You always know which jurisdiction applies.
What We Don't Cover
Honest limitations.
Market risk
We verify the product exists and is as described — not that you'll profit from it. Market conditions and resale outcomes are your business decisions.
Buyer-arranged shipping
If you arrange your own freight and it's lost or damaged in transit, that's between you and your carrier. We recommend platform shipping for full coverage.
Post-delivery resale
If your end customer returns goods to you, that's your retail relationship. Our protection covers the supplier-to-buyer leg only.
Still have questions?
Book a 30-minute call with our team. We’ll walk you through the process for your specific situation.